Clear answers for a shorter routine.

Founder holding Anoū Arō moisturizer

Before you begin

When will I receive my order?

Orders are typically processed and shipped within 2–4 business days. Standard shipping typically takes 3–7 business days. You’ll receive tracking details once your order is dispatched.

Can I return an order?

Yes. Please refer to our returns and exchange policy for further details.

Is Anoū cruelty-free and vegan?

Yes. All Anoū products are 100% cruelty-free, vegan, paraben-free, and fragrance-free. We are dedicated to formulating beauty that feels right on the skin and on the conscience.

Moisturiser

How do I introduce Arō into my current skincare routine?

Use Arō as your main hydration step in the AM and PM, daily. In the AM, apply Arō after your other serums and toners, before sunscreen. In the PM, use it as the last step. Or use it on its own without other serums or toners if you would like a single-step routine. Don’t forget sunscreen in the AM.

Can I layer Arō on top of other serums and retinol?

Yes. Arō is a non-greasy formula that pairs beautifully with active treatments like Vitamin C, retinol, or exfoliating acids. It works to soothe the skin and mitigate potential dryness or irritation from potent products.

Can I layer this with sunscreen?

Yes. Arō can be used before applying sunscreen in the AM.

Is this safe for use during pregnancy?

Yes. Arō is pregnancy-safe. However, if you are concerned, we recommend checking with your doctor before continuing use.

Will I get any reactions by using this product?

Arō is non-comedogenic and fragrance-free. It is also extremely calming and hydrating on the skin, so it should not trigger acne or reactions. However, if you have reactive skin, we recommend patch-testing before use.

How do I use the airless pump?

Press the pump down gently; it should dispense enough product for one use. The first use may take 5–10 pumps before product starts dispensing. This is normal. Do not force open the main lid of the jar, as this can cause contamination or spillage.

I cannot see how much product I have left.

We made the jar double-walled and airless to avoid contamination and keep the formulation potent from the first pump to the last. Unfortunately, this means the jar cannot be see-through. Arō typically lasts 45–60 days with daily AM and PM use.

I don’t use any other skincare. Do I still need Arō?

Absolutely. Even a minimal routine requires a reliable hydrator. Arō supports oily skin types by maintaining essential moisture levels, repairing a damaged barrier, and offering protection against external stressors.

How long until I see changes with Arō?

You will experience instant hydration from the first pump. With committed use over 4–6 weeks, you can expect visible improvements in texture, elasticity, and overall barrier health. Arō caters to skin longevity, so consistent use compounds results.

Can someone with oily skin also use Arō?

Yes. Arō is crafted to be lightweight, fast-absorbing, and non-comedogenic. It provides deep hydration without a shiny finish, making it favourable for oily skin in all climates.

Can Arō help repair a damaged skin barrier?

Definitely. As a dedicated barrier-repair treatment enriched with rice water, squalane, copper peptides, and panthenol, Arō works to nourish, calm irritation, and strengthen your skin’s natural defences. Used long-term, it enhances skin longevity and health.

Does Arō work for mild eczema, rosacea, or sensitive skin?

Yes. Arō is gentle enough for sensitive skin and can be used on eczema-prone areas. Its calming blend helps alleviate flakiness and redness, including mild rosacea, without clogging pores or triggering reactive skin.

Is Arō suitable for men?

Yes. All Anoū products are gender-neutral. Have skin > use Anoū skincare :)

Can I use Arō as a hydration cream under makeup?

Absolutely. Arō is a lightweight, non-greasy cream that provides a smooth, hydrated canvas for foundation, helping your base stay fresh without pilling or excess shine.

What makes Arō different from other barrier-repair moisturisers?

While many barrier-repair products feel heavy and greasy, Arō balances nourishment with a lightweight feel. It combines 10% rice water, 3% olive squalane, and panthenol for immediate moisture, alongside allantoin and copper peptides for long-term barrier support.

Depigmentation cream

How do I incorporate Dalí into my skincare routine?

Use Dalí as part of your PM skincare routine: cleanser > Dalí > moisturiser, such as Arō. Start by using it 2–3 nights a week and build from there.

Is this a cream or serum?

Dalí is a unique serum-cream hybrid, so it can be used according to your skin type. If you have dry skin, layer Dalí with a moisturiser. If you have normal-to-oily skin, you can use Dalí on its own as a two-in-one step without layering moisturiser on top.

How long does it take to see results?

For acne marks, customers can start seeing a difference by the second week. For uneven skin tone and recent melasma, users can start seeing a difference within a month of consistent use. Deep-rooted melasma that has been present for years or decades may require at least 2–3 months of committed use for a visible difference.

Can the product be mixed with other serums?

When starting any new product, we suggest avoiding too many layered serums or actives. For the first few nights, use cleanser > Dalí > moisturiser. You can layer Dalí with other products once your skin is settled. We recommend not mixing retinol-based products with Dalí, as the combination may be too potent for the skin.

Will it cause any reactions?

Dalí is fragrance-free and non-comedogenic, so it should not clog pores or cause irritation or acne. However, allergens vary by individual. If you have reactive skin, we recommend patch-testing before applying it all over your face.

Do you guarantee that my spots will go away?

We launched Dalí after two years of intensive research and sampling. It is potent yet gentle and made to visibly deliver results with consistent use. However, every skin is different, so we cannot guarantee results within a specific timeframe. Consistent use should deliver visible results over time.

Is this safe for sensitive skin?

Yes. Our products are dermatologically tested, in-vivo tested, and were trialled for over two years before launch. They are also fragrance-free and non-comedogenic, making them suitable for sensitive skin.

How do I use the pump?

Press the pump down gently and use 1–2 pumps for the full face. You can use less than one full pump if you only intend to spot-treat marks. The first use may take 5–10 pumps before product starts dispensing. This is normal. Do not force open the main cap, as this can cause contamination or spillage.

I cannot see how much product I have left.

We made the bottle double-walled and airless to avoid contamination and keep the formulation potent from the first pump to the last. Unfortunately, this means the bottle cannot be see-through. Dalí typically lasts 3–4 months with the suggested use.

Can men use this product?

Yes, absolutely. Men love using Dalí, especially on post-acne marks. All Anoū products are gender-neutral. Have skin > use Anoū skincare :)

Does this help with acne?

Yes. Dalí contains 1% salicylic acid, which can help reduce and prevent future acne. It is primarily a pigmentation solution packed with potent anti-pigmentation ingredients and can effectively reduce post-acne marks.

Is this product pregnancy-safe?

While there are no serious indications against the product during pregnancy, Dalí contains 2% tranexamic acid, which may not be recommended case by case. We recommend checking with your doctor before using this or any other hyperpigmentation cream.

Can I use this product during the daytime?

We recommend using Dalí only as part of your nighttime routine. It is potent and contains active ingredients that can make some skin photosensitive. As a precaution against irritation, use Dalí at night and sunscreen the next morning.

What causes dark spots and uneven pigmentation?

Hyperpigmentation, including melasma, sun damage, and post-inflammatory marks, typically occurs due to UV exposure, hormonal shifts, or inflammation. Consistent use of targeted treatments can help brighten these areas and restore a more balanced tone.

Can I use pigmentation creams if I have never used active ingredients before?

Absolutely. Start slowly, perhaps 2–3 evenings a week, before gradually increasing frequency. Choosing a gentle yet high-performance formula helps your skin adjust comfortably.

Nourish and Treat

How do I layer both products?

AM: cleanser > toner or serum (optional) > Arō > sunscreen. PM: cleanser > Dalí > Arō.

Who were these two products bundled together for?

This bundle is ideal for someone looking for even-toned, hydrated, and youthful-looking skin. Arō provides instant hydration while improving skin health and elasticity over time. Dalí supports a brighter, more even-toned complexion.

Is this bundle safe for sensitive skin?

Yes. Both products are non-comedogenic, fragrance-free, paraben-free, and vegan. The bundle is also in-vivo tested and dermatologically tested.