Our Policies

Cancellation Criteria:

• A complete refund will be initiated for prepaid orders that are canceled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
• However, if your order is not canceled within one hour, you will not be allowed to cancel the order.
• ITHIKA reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders multiple times, etc.

Return, Refund and Exchange Criteria:

• Full return or refund can only be provided in the following cases:
• Product’s internal packaging was damaged, causing spillage or compromising the formula’s integrity
• Products are missing from your order
• Wrong product being delivered
• Expired product being delivered
• Due to hygiene reasons, our products cannot be returned or exchanged, once opened.
• Please bear in mind that Anoū does its best to avoid any inconvenience to customers. No refund can be processed if the customer fails to provide images/invoice copy or if original packaging is missing/tampered with.
• In case of expired products, no refund can be issued if the batch number, manufacture dates, barcodes or packaging are tampered with/torn/missing.
• Our products are formulated by highly experienced chemists, under dermatologists’ guidance, and are clinically tested. However, each body is different, and patch testing is strongly recommended! No refunds will be provided in case of allergic reactions.

Cancellation, Refund, Return and Exchange Process:

• You can cancel within one hour of placing your order, via email or WhatsApp with the subject “CANCEL: *insert Order ID*”, before your order is dispatched.
• In case you wish to receive a refund, return or exchange for an unopened product, please contact our customer care, via email or WhatsApp, within 24 hours of receiving your order with the respective subject. For example: if you are requesting a refund please input the subject as “REFUND: *insert Order ID*”.
• The customer care agent will ask you for images proving any damage to packaging, wrong product being delivered or spillage. Please do provide the same, when requested, to ease the process. 
• Customer care can be contacted via email at care@anouskin.com or via WhatsApp at +91 95025 05073.

Order Processing & Shipping Methods:

• Domestic orders are typically processed and shipped within 5-7 business days of being placed.
• Customers will receive a confirmation email with tracking information once the order has been shipped.
• Please note that delivery times may vary depending on the destination and any unforeseen circumstances such as weather conditions or customs delays.
• Currently, we do not ship internationally but we accept international credit cards.

Shipping Fees:

• Shipping is Free on all orders.

Order Tracking:

• Order tracking links are shared via email once your order has been shipped.
• If you encounter any difficulty with tracking your order, please contact our customer service team for assistance.

Holiday Shipping:

• During peak holiday seasons, please allow for additional processing and delivery time due to higher order volumes and carrier delays. Such delays will be indicated on the website.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages that have been confirmed to have been delivered to the address provided for an order. We recommend ensuring that the correct address is provided while placing your order and contacting the carrier to file a claim in the case of a misdelivered item..

Agreement to Shipping Policy:

• If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at care@anouskin.com or +91 95025 05073.

At anouskin.com we understand the importance of maintaining your privacy, and value your trust in us. This policy describes how we collect and use your information, and by visiting our website you are agreeing to these terms. 
This privacy policy applies to www.anouskin.com, owned and operated by Ithika Skin LLP “ITHIKA”, having its registered office at Plot No. 132/A, 3rd Floor, Kondapur, Hyderabad - 500084 Telangana, India.

What information do we collect?

• As with other e-commerce websites, we may collect your name, address, email id, phone number, transaction details, your browsing activity on our website, and other purchase related information.

How do we use the information we collect?

• Broadly speaking, we use the information we collect for delivering the products you purchase, for bookkeeping, to improve user experience on our website and other social media, and to expand our business. We may also use your contact information in case you have any grievances that need redressal, to provide customer support and to seek feedback.

How do we share information with third parties?

• We do not sell customer databases to any third parties. 
• However, there are other circumstances in which your data might be shared with third parties: 
        We use vendors to fulfill our order deliveries, and they will be provided with your details to complete your order. 
         We might use third party marketing companies who may handle information flow regarding our new launches and other offers to our existing customers.

Google AdSense and Facebook Remarketing:

• We may use remarketing services to advertise online on different social media platforms. These vendors might use cookies or your past history on our website to serve ads to you. 
• You are able to change your cookie preferences or opt out of such targeted ads in your personal browser settings.

Notice of Services or Any Changes:

• We may occasionally use your email id to notify you of any changes to our policies or to inform you of new launches that we think you might find interesting. 
• You can opt out of this service by clicking on the unsubscribe button which is included in all of our emails.

Your Consent

• By visiting and using anouskin.com you are agreeing to this Privacy Policy. 
• You can choose to withdraw consent from sharing information with us. To do so, please send us an email and unsubscribe from our newsletters. 
• Please note that if you choose to withdraw consent to use of your personal information, we may no longer be able to fulfill our services. We may still use your information, where deemed fit by law or to protect our legitimate legal interests. 
• If there are any changes to this policy, we will post them here and send our subscribed users a newsletter informing them of the same. Please check this page for any updates.
• We are 100% committed to ensuring that your personal information is secure.
• Please be aware that if you click away from our website to a different one, we cannot control how your information is handled there. 
• If you have any concerns about our policy, or wish to know more, please email us at care@anouskin.com or WhatsApp message us on +91 95025 05073.

• Thank you for your interest in becoming a stockist for anoūs range of products.
•  To discuss terms and timelines, please email us at care@anoūskin.com , mentioning ‘Stockist’ in the subject line. We cannot wait for you to join our journey!

Welcome to www.anouskin.com (“Website”) owned and operated by Ithika Skin LLP. A company incorporated under the Indian Companies Act, 2013 (“Ithika”/”Company”) with its registered office at Plot No. 132/A, 3rd Floor, Kondapur, Hyderabad - 500084 Telangana, India.

 

 This website displays certain goods for sale for personal use (“Products”). You agree that as a visitor of the website or as a person purchasing products, you will be governed by the Terms & Conditions contained herein (“TERMS”) along with the Privacy, Shipping, Return and Refund Policies. 
 In these TERMS, "you" or "user" refers to the end user who accesses the Website, its contents, and utilizes the services offered through it. "We," "us," and "our" refer to “Ithika”/”Company”.

These TERMS contain a mandatory individual arbitration and class action/jury trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.
 We reserve the sole discretion to change, modify, add, or remove portions of these TERMS at any time without prior written notice to you. It is your responsibility to periodically review these TERMS for updates or changes.
 By continuing to use the Website after changes are posted, you signify your acceptance and agreement to the revised TERMS. As long as you comply with these TERMS, we grant you a personal, non-exclusive, non-transferable, limited privilege to access and use the Website.
 Please read these TERMS carefully because your use of the site or purchase of products constitutes your agreement to follow and be bound by these TERMS. If you do not agree to these TERMS, do not access or use the site, or purchase, receive or use our products. 

Our Rights

• Ithika reserves the right to change, modify, add, or remove portions of these TERMS at our discretion, without prior notice.
 Ithika may suspend or terminate your use of the Website if we determine, at our sole discretion, that you have violated any term of these TERMS or any of our Policies, or have acted unethically. These TERMS will remain effective indefinitely unless we decide to terminate them. We reserve the right to reclaim any username for any reason we deem necessary to protect our interests or those of other users. Our decision not to act on a breach of these TERMS by you does not prevent us from taking action on that or any subsequent breach at a later time.
 Ithika is not liable for any failure to meet its obligations due to circumstances beyond its control, such as weather conditions, fire, flood, strikes, hurricanes, industrial disputes, war, hostilities, political unrest, riots, civil commotion, unavoidable accidents, Acts of God, epidemics, pandemics, or disruptions to internet or telephone systems.
 Additionally, Ithika is not responsible for any loss or damage resulting from discontinuing the Website or any of its services to comply with legal requirements or government orders, or for any other unavoidable reason beyond our control.
 Ithika accepts no liability for any errors or omissions, whether on its own behalf or on behalf of any third parties.
 For any clarifications on these TERMS, please contact us at care@anouskin.com. Ithika is not responsible for any misunderstandings or misinterpretations of these TERMS by you.

Eligibility & Account 

• 
By accessing our services, you affirm that you are at least 18 years old and possess the legal capacity to enter into a binding agreement. If you are under the age of 18, you may only use the Website under the supervision of a parent or legal guardian who consents to adhere to the TERMS. This Website is not accessible to individuals whose registration has been suspended or terminated by Ithika for any reason.
To access certain features of our services, you may need to register for an account with a unique email ID and password combination to access and use certain features or services on the website. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account information and are liable for all activities that occur under your account. Your registration and account details are personal and should not be shared with others. We are not liable for any harm caused by the theft, misappropriation, loss of money, or disclosure of your information or password resulting from your authorization of anyone else to use your account. By using our products, you accept responsibility for maintaining the security of your account and agree to notify us immediately of any unauthorized use. 
Passwords are issued on an individual basis. Consequently, any content or instructions sent by or received from someone using your password on the Website will be considered binding on you. You agree that you are solely responsible and liable for all actions taken through your account, whether or not they were done with your knowledge or permission. You agree to protect your password diligently, fully understanding that failing to keep it secure will allow others to conduct transactions on the website for which you will be legally accountable.
If you are accessing, browsing, or using the Website on behalf of another person, you affirm that you have the authority to bind that person to all the TERMS stated herein. If the person refuses to be bound by these TERMS as the principal, you agree to accept responsibility for any harm caused by any improper use of the website resulting from such access or use.
We reserve the right to suspend or terminate your access to our products if you violate these TERMS.
  

Use of Products

• You agree to use our products solely for lawful purposes and in accordance with our TERMS. You understand and agree that any side effects caused by Product(s) purchased by you on the Website shall not make Ithika liable in any manner whatsoever. You agree to carefully read the individual descriptions and instructions in relation to each of the Products and consult with a specialist if required.

Restrictions

You agree to use our products solely for lawful purposes and in strict accordance with these TERMS. Specifically, you agree not to use our products in the following ways:

• To violate any applicable local, state, national, or international law or regulation
• To violate any applicable local, state, national, or international law or regulation.
• This includes, but is not limited to, laws and regulations related to intellectual property, privacy, data protection, export control, and consumer protection.
• You must ensure that your use of our services complies with all legal requirements relevant to your location and the nature of your activities.
• To engage in any activity that is harmful, fraudulent, deceptive, or otherwise objectionable (this encompasses a broad range of prohibited activities, including but not limited to):
• To interfere with or disrupt the integrity or performance of our products or the data contained therein (this includes any actions that could compromise the security, functionality, or reliability of our products), such as:

By agreeing to theseTERMS, you acknowledge your responsibility to use our services in a manner that respects the rights and interests of others and upholds the integrity and security of our platform. Failure to adhere to these guidelines may result in the suspension or termination of your access to our services, as well as potential legal action.

Product Information and Accuracy

• We strive to ensure that the information about our products is accurate and up-to-date. However, we do not warrant that product descriptions, pricing, or other content on our website are accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice

Shipping and Delivery

• Ithika will use reasonable efforts to ensure that your order is delivered within the estimated delivery time. However, delivery times are not guaranteed, and we are not responsible for any delays. Risk of loss and title for products purchased from us pass to you upon delivery to the carrier. Please review our Shipping Policy available on the website.

Returns and Refunds

• If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, available on our website. Please review our Return Policy for details on how to return products and receive refunds.

Intellectual Property

• All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Ithika or its content suppliers and is protected by laws of India, including laws governing all applicable forms of intellectual property. You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.

Site Security 

• You are strictly prohibited from violating or attempting to violate the security of the Website. This includes accessing data not intended for you, logging into unauthorized servers or accounts, probing, scanning, or testing the vulnerability of any system or network, and breaching security or authentication measures without proper authorization. Additionally, you must not interfere with the service to any user, host, or network by submitting viruses, overloading, flooding, spamming, mail bombing, or crashing the Website. Sending unsolicited emails, such as promotions or advertisements, and forging any part of the header information in emails or newsgroup postings is also forbidden.
 Violations of system or network security may lead to civil or criminal charges. The Company has the right to investigate any suspected violations and cooperate with law enforcement authorities in prosecuting those involved. You must not use any device, software, or routine to interfere with the proper functioning of the Website or any activities conducted on it. Additionally, you agree not to use any engine, software, tool, agent, or other mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Website, except for the search engine and search agents available on the Website and generally available third-party web browsers.

Limitation of Liability

To the maximum extent permitted by law, Ithika shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, any loss of profits, revenues, or anticipated savings, whether incurred directly or indirectly, as well as any loss of data, use, goodwill, or other intangible losses. Such exclusions apply in various scenarios including, but not limited to:

• Your use of, or inability to use, our services, which may result from technical issues, user error, or any other reason that hinders your access or use of the website or associated services.
Any unauthorized access to or use of our servers, which might involve hacking, phishing, or any other type of breach. This also includes any unauthorized access to or use of your personal information stored within our servers, which could lead to identity theft, fraud, or other malicious activities.
Any interruption or cessation of transmission to or from our services, which could be due to server downtime, maintenance, internet connectivity issues, or any other disruption that affects the continuous availability and operation of our services.
• By using our services, you acknowledge and agree that these limitations of liability are reasonable given the nature of the services provided and the potential risks involved. You accept that you are responsible for implementing sufficient procedures and safeguards to satisfy your requirements for data security and integrity, and for maintaining a means external to our services for any reconstruction of lost data.

Indemnification

• You agree to indemnify, defend, and hold Ithika harmless its affiliates, and their respective officers, directors, employees, and agents from any losses, liabilities, claims, damages, costs, and expenses (including, without limitation, legal and accounting fees, disbursements, and applicable interest) that we incur due to any breach or failure to perform any representation, warranty, covenant, or agreement made by you under these TERMS. Furthermore, you agree to indemnify us for any losses, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data collection tools, or any other actions that place an unreasonable burden on our infrastructure.

Governing Law

• These TERMS shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located in Hyderabad for the purpose of litigating all such claims or disputes.

Consent to Receive Notices Electronically

• You agree to receive all agreements, notices, disclosures, and other communications (collectively, "Notices") electronically from us, which may include email or postings on this Website. You acknowledge that receiving Notices electronically satisfies any legal requirement that such communications be in writing and in English. To withdraw your consent and receive Notices in a non-electronic format, you must notify us at care@anouskin.com and cease using this Website. Upon withdrawal of consent, all rights granted under these TERMS will automatically terminate. Please note that users who cannot consent to receiving Notices electronically may not be eligible to use this Website.
• It's important to differentiate that this consent for receiving Notices electronically does not affect any choices you make regarding receipt of marketing communications, which are outlined in our Privacy Policy.

Orders, Pricing & MRP Disclaimer

• All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Website. The prices for Products are detailed on our Website and are considered part of these TERMS. All prices are in Indian rupees and include applicable taxes. All prices and Products are subject to change without notice at our discretion.
• The Maximum Retail Price (MRP) of certain Products may vary between offline and online channels due to factors like manufacturing date or importation period, but the specified MRP for each Product remains unchanged.

Termination

• These TERMS are effective until terminated by either you or Ithika. You may end these TERMS at any time by ceasing to use the Website. We reserve the right to terminate these TERMS at any time without prior notice and may restrict your access to the Website accordingly. Such termination does not impose any liability on the Website.
• Upon termination, whether initiated by you or us, you agree to promptly delete all materials obtained from the Website, including any copies, whether downloaded under these TERMS or otherwise. Termination does not affect your obligation to pay for any products already ordered or any existing liabilities under these TERMS.

General

• You acknowledge and agree that these TERMS represent the entire and exclusive agreement between us regarding your use of the Website, superseding all prior proposals, agreements, or other communications. Ithika reserves the right to modify these TERMS at any time at sole discretion by posting the changes on the Website and notifying you of the updates via email. These changes take effect immediately upon posting and notification. Your continued use of the Website indicates your acceptance of the revised TERMS.
• Ithika may terminate any rights granted under these TERMS at any time, with or without prior notice. Upon receiving such notice, you agree to comply immediately, including ceasing all use of the website as applicable.
• These TERMS do not create any agency, partnership, or other form of joint enterprise between us. Ithika’s failure to enforce any provision does not waive our right to enforce it later, nor does a waiver of any breach imply a waiver of the provision itself. If any part of these TERMS is found to be unenforceable or invalid by law or by an arbitral award or court decision, the remaining provisions will still be valid and enforceable. The invalid provision will be modified to reflect the original intent of the parties as closely as possible.

Contact Information

• If you have any questions about these TERMS, please contact us at:care@anouskin.com

Our customer service team is available via Email & WhatsApp Monday-Friday, 11AM - 7PM excluding national holidays.
Send us an email at care@anouskin.com or DM us on Instagram @anouskincare. We generally respond to all inquiries within one to two business days.