Our Policies

Privacy Policy

At anouskin.com we understand the importance of maintaining your privacy, and value your trust in us. This policy describes how we collect and use your information, and by visiting our website you are agreeing to these terms. 
This privacy policy applies to www.anouskin.com, owned and operated by Ithika Skin LLP “ITHIKA”, having its registered office at Plot No. 132/A, 3rd Floor, Kondapur, Hyderabad - 500084 Telangana, India.

What information do we collect?

  • As with other e-commerce websites, we may collect your name, address, email id, phone number, transaction details, your browsing activity on our website, and other purchase related information.

How do we use the information we collect?

  • Broadly speaking, we use the information we collect for delivering the products you purchase, for bookkeeping, to improve user experience on our website and other social media, and to expand our business. We may also use your contact information in case you have any grievances that need redressal, to provide customer support and to seek feedback.

How do we share information with third parties?

  • We do not sell customer databases to any third parties. 
  • However, there are other circumstances in which your data might be shared with third parties: 
          We use vendors to fulfill our order deliveries, and they will be provided with your details to complete your order. 
           We might use third party marketing companies who may handle information flow regarding our new launches and other offers to our existing customers.

Google AdSense and Facebook Remarketing:

  • We may use remarketing services to advertise online on different social media platforms. These vendors might use cookies or your past history on our website to serve ads to you. 
  • You are able to change your cookie preferences or opt out of such targeted ads in your personal browser settings.

Notice of Services or Any Changes:

  • We may occasionally use your email id to notify you of any changes to our policies or to inform you of new launches that we think you might find interesting. 
  • You can opt out of this service by clicking on the unsubscribe button which is included in all of our emails.

Your Consent

  • By visiting and using anouskin.com you are agreeing to this Privacy Policy. 
  • You can choose to withdraw consent from sharing information with us. To do so, please send us an email and unsubscribe from our newsletters. 
  • Please note that if you choose to withdraw consent to use of your personal information, we may no longer be able to fulfill our services. We may still use your information, where deemed fit by law or to protect our legitimate legal interests. 
  • If there are any changes to this policy, we will post them here and send our subscribed users a newsletter informing them of the same. Please check this page for any updates.
  • We are 100% committed to ensuring that your personal information is secure.
  • Please be aware that if you click away from our website to a different one, we cannot control how your information is handled there. 
  • If you have any concerns about our policy, or wish to know more, please email us at care@anouskin.com or WhatsApp message us on +91 98480 00121.

Become a Stockist

  • Thank you for your interest in becoming a stockist for anoūs range of products.
  •  To discuss terms and timelines, please email us at care@anoūskin.com , mentioning ‘Stockist’ in the subject line. We cannot wait for you to join our journey!

Refund Policy

Cancellation Criteria:

  • A complete refund will be initiated for prepaid orders that are canceled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
  • However, if your order is not canceled within one hour, you will not be allowed to cancel the order.
  • ITHIKA reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders multiple times, etc.

Return, Refund and Exchange Criteria:

  • Full return or refund can only be provided in the following cases:
  •       Product’s internal packaging was damaged, causing spillage or compromising the formula’s integrity

             Products are missing from your order
             Wrong product being delivered
             Expired product being delivered

  • Due to hygiene reasons, our products cannot be returned or exchanged, once opened.
  • Please bear in mind that Anoū does its best to avoid any inconvenience to customers. No refund can be processed if the customer fails to provide images/invoice copy or if original packaging is missing/tampered with.
  • In case of expired products, no refund can be issued if the batch number, manufacture dates, barcodes or packaging are tampered with/torn/missing.
  • Our products are formulated by highly experienced chemists, under dermatologists’ guidance, and are clinically tested. However, each body is different, and patch testing is strongly recommended! No refunds will be provided in case of allergic reactions.

Cancellation, Refund, Return and Exchange Process:

  • You can cancel within one hour of placing your order, via email or WhatsApp with the subject “CANCEL: *insert Order ID*”, before your order is dispatched.
  • In case you wish to receive a refund, return or exchange for an unopened product, please contact our customer care, via email or WhatsApp, within 24 hours of receiving your order with the respective subject. For example: if you are requesting a refund please input the subject as “REFUND: *insert Order ID*”.
  • The customer care agent will ask you for images proving any damage to packaging, wrong product being delivered or spillage. Please do provide the same, when requested, to ease the process. 
  • Customer care can be contacted via email at care@anouskin.com or via WhatsApp at +91 98480 00121.

Shipping Policy

Order Processing & Shipping Methods:

  • Orders are typically processed and shipped within 5-7 business days of being placed.
  • Customers will receive a confirmation email with tracking information once the order has been shipped.
  • Please note that delivery times may vary depending on the destination and any unforeseen circumstances such as weather conditions or customs delays.

Shipping Fees:

  • Shipping is Free on all orders.

Order Tracking:

  • Order tracking links are shared via email/whatsapp once your order has been shipped.
  • If you encounter any difficulty with tracking your order, please contact our customer service team for assistance.

Holiday Shipping:

  • During peak holiday seasons, please allow for additional processing and delivery time due to higher order volumes and carrier delays. Such delays will be indicated on the website.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages that have been confirmed to have been delivered to the address provided for an order. We recommend ensuring that the correct address is provided while placing your order and contacting the carrier to file a claim in the case of a misdelivered item..

Agreement to Shipping Policy:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at care@anouskin.com or +91 98480 00121.